Balzer Computer Consulting, LLC (“Balzer Computer Consulting”, “we”, “us”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Contact details you give us: your name, business name, address, e-mail address and phone number.
- Details about the service you ask for, such as appointment dates, the equipment involved and notes about the work.
- Messages you send us, including e-mail and text messages.
- Basic information your browser sends when you visit our website, such as pages viewed.
How we use it
- To schedule, perform and follow up on the services you request.
- To send appointment reminders, arrival notices and service follow-ups, by phone, e-mail or text message, when you have agreed to receive them.
- To answer your questions and send invoices.
- To keep our systems and your systems secure.
Text messaging (SMS)
If you give us your mobile number and agree to receive text messages, Balzer Computer Consulting will text you about your service appointments: reminders, a notice that a technician is on the way, and a follow-up after the visit. Message frequency varies with your appointments. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver the messages for us.
Who we share information with
We share information only with service providers that help us run our business (for example our scheduling, invoicing and messaging providers), and only so they can perform that work for us, or when the law requires it. We do not sell your information.
Keeping it safe and your choices
We keep information only as long as we need it for the purposes above and take reasonable steps to protect it. You may ask us to correct or delete your information, or to stop contacting you, at any time.